Cancellations and Refunds

Cancellations/Refund/alteration of entry tickets are not permitted in any circumstances.

The tickets purchased by the customer can be redeemed whenever the customer wants, and there's no restriction on that, as long as the date of visit falls within 1 year from the date of purchase.

SDL stands for Sagu Dream Land Pvt Ltd, the parent company of Splash Water Parks.

A User who has been suspended or blocked may not register or attempt to re-register or use this Website in any manner whatsoever until such time that such user’s access is reinstated by SDL. In case of breach of the Terms of Use or Privacy Policy or other rules and regulations, SDL may limit activity of the User, immediately remove his/her information, warn other Users of his actions, temporarily/indefinitely suspend or terminate or block his membership, and /or refuse the User access to the Website, in addition to the other remedies available to SDL under the law, or SDL failure to verify or authenticate any information provided by the User; or if it is believed that actions of the User may cause legal liability for him, other users or SDL. SDL may, at any time, in its sole discretion reinstate access to suspended User/s. Notwithstanding the foregoing, SDL reserves the right to recover any amounts due and unsettled by the User, if any, and take strict legal action including referring such matter to the appropriate police or other authorities for initiating criminal or other proceedings against the User. In case of payment deduction from the bank account and no confirmation SMS or Email has been received please inform us within 7 days or else no claim will be processed. In all cases of refund approval by higher authorities, after a refund has been processed from our end it will take 7-10 working days to reflect the amount in customers bank account.